Welcome to embarkvetdeal. Below are answers to common questions about our store, orders, shipping, returns, payments, and privacy.
Q: Where do you ship?
A: We ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, or United States territories.
Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery within the contiguous United States normally takes 3–5 business days after shipment.
Q: Is shipping free?
A: Yes. Shipping is free for all orders within our delivery area.
Q: How long do I have to return an item?
A: You have 30 calendar days from the date of delivery to request a return.
Q: What condition must the item be in?
A: The item must be unused, in its original packaging, and in the same condition in which you received it. If the item arrived damaged, defective, or incorrect, contact us so we can review the issue.
Q: Who pays for return shipping?
A: Return shipping is free for accepted returns, and we do not charge a restocking fee.
Q: How long does a refund take?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. Your bank or payment provider may take an additional 7–10 business days to post the refund to your original payment method.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: How do I contact you?
A: Email info@embarkvetdeal.my or call +1 913-257-7485. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (Central Time). You can also use the contact form at the bottom of the Contact Us page.
Q: Is embarkvetdeal an independent brand?
A: Yes. embarkvetdeal is an independent brand.
Q: How do I exercise my privacy rights?
A: Email info@embarkvetdeal.my. Depending on your location, you may have rights under GDPR or CCPA, including access, correction, deletion, and opt-out rights where applicable. We do not sell personal information.